# LabLink v2.5 Reference Guide

LabLink is a sample submission portal that is part of Clarity LIMS. LabLink allows end users of the lab (ie, principal investigators, clinicians, external labs) to submit samples to the lab for processing. By allowing end users to submit samples through LabLink, the lab benefits in the following ways:

* Save time and avoid manual errors during sample accessioning by automatically receiving submitted sample information in Clarity LIMS.
* Easily configure LabLink to include sample submission templates and supplementary materials (ie, shipping instructions). End users of the lab use these materials during the sample submission process.
* Provide progress updates and publish files to end users of the lab.

### Sign In to LabLink <a href="#sign-in-to-lablink" id="sign-in-to-lablink"></a>

To sign in to LabLink, open the LabLink URL associated with the Clarity LIMS instance for the lab.

On the Sign In screen, the following actions are available:

* Sign in to LabLink with a user ID and password.
* Request a user ID by selecting **Request for a User ID**.
* Request to reset a password by selecting **Forgot Password?**.
* Reset a password after multiple failed sign-in attempts.

### Requesting a LabLink User ID

To request a LabLink user ID, complete the following steps:

1. On the Sign In screen, select Request for a User ID.

   The Request A New User ID form displays.
2. Complete the request form, which includes the following fields:
   * First Name
   * Last Name
   * Title \[optional]
   * Email Address
   * Submitting Lab Name
3. Select the **I agree with the above disclaimer** and **I'm not a robot** checkboxes.
4. Select **Request User ID**.

   A User ID Requested success messages displays.

{% hint style="info" %}
When a user ID request is submitted for approval or denial, an email notification can also be sent to the LabLink administrator. This feature is not active by default. Contact Support to activate this feature. Refer to [Project](/clarity-lims/clarity-lims-v6.3-and-lablink-v2.5/lablink-v2.5-guide/project.md#create-projects-and-add-samples).
{% endhint %}

### Resetting the LabLink Password

LabLink passwords can be reset at any time. After multiple failed sign-in attempts, consider resetting the password.

If accessing LabLink through Lightweight Directory Access Protocol (LDAP), contact the on-site administrator to reset a password. LDAP users are denoted in the Type column of the Users tab.

To reset a LabLink password, complete the following steps:

1. On the Sign In screen, select **Forgot password?**.

   The Reset Password screen displays.
2. Enter the user ID or email address that was used to register.
3. Select the **I'm not a robot** checkbox.
4. Select **Submit**.

   A password reset email is sent.
5. Select the link provided in the email to access the Reset Password screen.
6. Enter the new password in the New Password and Confirm New Password fields. The new password must satisfy the following requirements:
   * Contain at least 12 characters
   * Contain at least one special character (# $ % ? ! @, etc.)
   * Contain at least one number
   * Contain at least one lowercase letter
   * Contain at least one uppercase letter
7. Select **Reset Password**.

When upgrading Clarity LIMS software to v5.4 (or later), you must provide an email address and reset your password.


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