Published: Aug 15, 2025
We want to provide an update to you about a recent service interruption that affected Clarity hosted instances. The issue was first reported on 17 July 2025 (0210 UTC) and fully resolved on 17 July 2025 (1315 UTC). You might have had encountered slowness within Clarity LIMS or Clarity LIMS failed to start during the period.
The issue was due to Illumina's managed HashiCorp Vault cluster service outage. The HashiCorp Vault outage was caused by surge in the number of active leases¹. All services have been restored with corrective and preventive actions in place. Additional monitoring and alerting have been added to ensure future stability.
We sincerely apologize for the disruption and impact that was caused to your operations.
Important Recommendations
We strongly recommend you to have your instance upgraded to the latest Clarity LIMS version 6.3.2 which has a fix to prevent similar issues. Release notes can be found at https://help.claritylims.illumina.com/clarity-lims-v6.3-and-lablink-v2.5/readme/release-notes-clarity-lims-v6.3.2.
Please contact Illumina tech support team should you have any question.
¹ https://developer.hashicorp.com/vault/docs/concepts/lease
Published: July 30, 2024
Vulnerability CVE-2024-6387 was found to allow an unauthenticated remote code execution in OpenSSH’s server (sshd) that grants full root access. It affects the default configuration and does not require user interaction, posing a significant exploit risk.
The vulnerability affects OpenSSH version:
< 4.4p1 (unless the version is patched for CVE-2006-5051 and CVE-2008-4109)
>= 8.5p1
< 8.7p1
< 9.8p1
The affected OpenSSH versions reported in Vulnerability CVE-2024-6387 are not used for released ClarityLIMS version 6.2.0, 6.2.1 and 6.3.0:
6.2, 6.2.1
Oracle Linux 8.9
8.0p1
6.3
Oracle Linux 8.10
8.0p1
Clarity LIMS software is a powerful laboratory information management system (LIMS) designed to optimize genomics sample and workflow management. It enables labs to track samples, streamline complex tasks, generate sample sheets, and identify poor-quality samples before they reach the sequencing system.
Saves time and minimizes errors in sample handling through an automated workflow.
Out-of-the box integration with Illumina instruments. Accelerate adoption of Illumina NGS and array protocols with preconfigured workflows that require no coding experience.
Designed with compliance features including data entry validation, workflow enforcement, audit trails, electronic signatures and role-based permissions.
Easily collect and share data in real-time with external clients via LabLink. Collaborate on sample submission, status, and results delivery in a single, secure environment.
Scales with laboratory needs, accommodating third-party instruments and software through a robust RESTful Application Programming Interface (API).
Flexible deployment options with cloud and local implementations supported.