Troubleshooting

This section contains information on Connected Insights errors, issues, and corrective actions. For Connected Insights - Local software , this section also provides information on automatic and manual data backup.\

There is a configured pipeline in Data Upload for ICA, but my analyses are not uploading

First check whether the particular subversion of the ICA pipeline is supported in ICI, refer to Supported Pipelines. Also note, when a new ICA pipeline subversion is released your existing configurations will need to be updated to support them. Under the Data Upload section of the configuration, edit the relevant configuration (no additional actions are necessary) and save the configuration.

The visualizations in my case aren't working anymore

If the following visualization files are deleted in ICA it can impact the functionality of certain visualizations in ICI:

• coverageFiles: Coverage track

• ballelesFiles: B-allele track

• alignmentFiles: BAM track

Refer to Supported Pipelines for the files specific to a given pipeline.