Troubleshooting

This section contains information on Connected Insights errors, issues, and corrective actions. For Connected Insights - Local software , this section also provides information on automatic and manual data backup.\

There is a configured pipeline in Data Upload for ICA, but my analyses are not uploading

First check whether the particular subversion of the ICA pipeline is supported in ICI, refer to Supported Pipelines. Also note, when a new ICA pipeiline subversion is released your existing configurations will need to be updated to support them. Under the Data Upload section of the configuration, edit the relevant configuration (no additional actions are necessary) and save the configuration.