Frequently Asked Questions

1. What is the expected lead time for my custom array order? For new custom methylation array orders, the typical lead time is 14–16 weeks from order completion. For custom genotyping array lead times, please contact your local Illumina sales representative for details.

2. How do I choose kit sizing in DesignStudio Array? Kit sizing is finalized in collaboration with Illumina Customer Care during the order completion process.

3. Can I reorder additional samples of an existing design through DesignStudio? To reorder more samples of a previously completed design, please reach out to your local sales representative for assistance.

4. Who should I contact for help with technical issues in DesignStudio Array? For software-related issues or error messages in DesignStudio Array, please contact Illumina Technical Support at [email protected]. For questions related to array design, your local sales representative is the best point of contact.

5. Can I make changes to my design after the order is finalized? Before manufacturing begins, you’ll review and approve your custom design via an intake form. Once manufacturing is initiated, design changes are no longer possible.

6. Can I include both genotyping and methylation markers on the same beadchip? DesignStudio Array does not currently support combining genotyping and methylation markers on a single beadchip. However, custom methylation arrays may support SNP designs on a case-by-case basis. Please contact your sales representative, who can connect you with the Concierge team to explore feasibility.

7. Can I design for multiple species on a single array? Multispecies design is available only on XT arrays, supporting up to four different species per array.