Case status

Case status reflects the current stage of case processing, either by the Emedgene platform or your team. Statuses enable case progress tracking and support a consistent, collaborative case review workflow.

Starting in v100.40.0, the Status column on the Cases page includes a case progress indicator for cases with the In progress, Re-Analysis, or Issue reported status.

You can view and update the current case status in the Cases table and in the top bar of the individual case page.

Status in the Cases table

Cases table

Status in the individual case page

Out-of-the-box and custom statuses

Emedgene provides out-of-the-box statuses, as well as the option to create custom statuses to match your case review workflow. To create, remove, or reorder case statuses for your organization, go to Settings > Management > Case statuses.

Case status history

Each time a case status is updated, the change is logged and recorded in the case activity history.

To review case status updates:

1

In the relevant case, open the Case details panel.

2

Select the Activity tab.

3

Filter logs by selecting Case‑related activities from the dropdown list.

Result: The status history is shown, along with other case-level logs.

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Case statuses in a case lifecycle

A visual overview of case status transitions and a reference description of each status.

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How to update a case status

Update case status.

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Case status management

Create custom case statuses and reorder them according to your workflow.

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Case progress indicator (v100.40.0+)

Understand progress indicator states for cases in processing or failure states.

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