How to update a case status

You can update the case status either from the individual case page or from the Cases table.

Finalized case status can be applied only from the individual case page to prevent unintended case completion.

On the individual case page

1

Open the case page.

2

In the top bar, select the dropdown () icon next to the current case status.

3

Select the new status you want to apply.

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In the Cases table

1

Open the Cases tab.

2

In the Cases table, locate the relevant case row and select the case status.

3

From the dropdown menu, select the new status.