> For the complete documentation index, see [llms.txt](https://help.connected.illumina.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.connected.illumina.com/getting-started.md). # Getting Started The Illumina BioInsight Platform is a unified cloud software suite that gives you access to BaseSpace Sequence Hub, Illumina BioInsight Platform Core, and Connected Multiomics from a single account and subscription. ## First, figure out which path applies to you | Your situation | What to do | | ---------------------------------------------------------- | ----------------------------------------------------------------------------------------------- | | **First person at your organization** signing up | Sign up to create a new domain — see **Creating a New Domain** below | | **Your organization already has a domain** | Request an invitation from your Domain Administrator — see **Joining an Existing Domain** below | | **You have an order code** from an Illumina sales purchase | Use [Order Registration](/getting-started/rg-registration.md) instead | *** ## Creating a New Domain Follow these steps if you are the first person at your organization setting up the platform. When you complete sign-up, you become the **Domain Owner** — the primary account holder who can manage the subscription, invite users, and handle billing. 1. Go to and click **Sign Up**. 2. Create an Illumina account with your email address, or sign in if you already have one. 3. Choose a subscription plan — see [Subscription Plans](#subscription-plans) below. 4. Select a **region** for your data. Contact [Illumina Support](mailto:customerservice@illumina.com) if you need to change this later — the platform does not support cross-region data transfers. 5. Click **Create domain**. Your domain is ready within seconds. After sign-up, invite team members from the [Admin Console](/account-management/admin-console.md) > **Domain** > **User Management** > **+ Invite**. *** ## Joining an Existing Domain Follow these steps if a Domain Administrator has invited you to your organization's existing domain. 1. Open the invitation email and click **Accept Invitation**. 2. Sign in with your Illumina account, or create one using the same email address the invitation was sent to. 3. You are added to the domain and redirected to the platform home. {% hint style="info" %} You do not choose or pay for a subscription when joining an existing domain. Your access is governed by your organization's plan and the permissions assigned by the Domain Administrator. {% endhint %} If your invitation link has expired, ask your Domain Administrator to re-send it from **Admin** > **Domain** > **User Management** > **+ Invite**. *** ## Subscription Plans Two plans are available when creating a new domain. | Plan | What's included | | ------------------------ | ---------------------------------------------------------------------------------------------- | | **Free Trial** | Try the platform at no cost for 30 days. 100 BioInsight Credits included. No payment required. | | **Pay-As-You-Go (PAYG)** | Full, ongoing access billed monthly based on usage. No fixed commitment. | *** ## Free Trial The Free Trial lets you explore the platform at no cost. No payment information is required. | | | | ---------------------- | ----------------------------------------------------------------------------------------- | | **Duration** | 30 days from the day you sign up | | **BioInsight Credits** | 100 credits to use for analysis and storage | | **Storage** | 1 TB | | **Applications** | Full access to BaseSpace Sequence Hub, BioInsight Platform Core, and Connected Multiomics | BioInsight Credits (BIC) are the platform's usage currency — consumed when you run analyses, store data, or transfer files. Your balance is shown in the platform header. If you use up all 100 credits before your 30 days are up, new analyses and uploads will pause. You can still read and download your existing data. Upgrading to PAYG immediately restores full access. ### After 30 days When your trial ends, a **30-day grace period** begins. During this time: * You can still **read and download** all your data * You cannot start new analyses or upload new files * You can **upgrade to PAYG** at any time to continue working {% hint style="warning" %} If you do not upgrade before the grace period ends, **all your data will be permanently deleted**. Download anything you want to keep before day 30 of the grace period. {% endhint %} {% hint style="info" %} **BaseSpace Sequence Hub access is preserved indefinitely**, even after your trial ends. You can continue uploading sequencing runs at no cost, regardless of your subscription status. {% endhint %} *** ## Pay-As-You-Go (PAYG) The PAYG subscription gives you full, ongoing access to the platform. You pay at the end of each month based on what you actually used — no fixed fee, no long-term commitment. | Feature | Description | | ---------------------------- | ----------------------------------------------------------------------------------------- | | **Applications** | Full access to BaseSpace Sequence Hub, BioInsight Platform Core, and Connected Multiomics | | **BioInsight Credits (BIC)** | Usage currency. BIC are billed monthly. | | **Storage** | Metered and billed monthly | | **Users** | Invite your team | | **SSO / SAML** | Included | At the end of each month, you receive an invoice for your total usage. If you prefer not to receive monthly invoices, you can prepurchase BIC in advance — those are drawn down first, and any remaining usage is invoiced at month-end. See [Software Billing](/account-management/software-billing.md) for more information. {% hint style="info" %} Data stored on the platform continues to accrue storage charges even when you are not actively running jobs. Delete data you no longer need to keep costs down. {% endhint %} You can cancel your PAYG subscription at any time. Cancellation takes effect at the end of the current billing period, after which a retention window applies before permanent deletion. *** ## Choosing a Plan | | Free Trial | PAYG | | ------------------------ | ----------------------- | -------------------------- | | Cost | Free | Pay for what you use | | Duration | 30 days | Ongoing | | BioInsight Credits (BIC) | 100 included | Billed monthly | | Payment required | No | Yes | | Best for | Evaluating the platform | Production or ongoing work | *** ## Upgrading to PAYG You can upgrade from the Free Trial to PAYG at any point — before, during, or after your trial. The trial subscription can be upgraded from the platform Applications view — an **Upgrade** button is shown at the top of the page. {% hint style="warning" %} Only the **Domain Owner** (the user who originally signed up) can initiate an upgrade. {% endhint %} All data, projects, and settings created during the trial are fully preserved. There is no migration step. | Timing | What happens | | ------------------------------- | --------------------------------------------------------- | | **During the active trial** | No interruption to work in progress. | | **After credits are exhausted** | Upgrade to resume submitting new jobs and uploading data. | | **During the grace period** | Upgrade to restore full access. | *** ## Frequently Asked Questions
Can I upgrade if my trial has already expired and my domain is in the grace period? Yes. You can upgrade at any point during the grace period to restore full access.
Is there any downtime during the upgrade? No. The subscription update completes within approximately 60 seconds of payment confirmation. Running jobs and existing data are not affected.
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