Getting Started
Sign up for the Illumina BioInsight Platform and start exploring the full suite of cloud bioinformatics applications—no prior purchase required.
The Illumina BioInsight Platform is a unified cloud software suite that gives you access to BaseSpace Sequence Hub, Illumina BioInsight Platform Core, and Connected Multiomics from a single account and subscription.
First, figure out which path applies to you
First person at your organization signing up
Sign up to create a new domain — see Creating a New Domain below
Your organization already has a domain
Request an invitation from your Domain Administrator — see Joining an Existing Domain below
You have an order code from an Illumina sales purchase
Use Order Registration instead
Creating a New Domain
Follow these steps if you are the first person at your organization setting up the platform.
When you complete sign-up, you become the Domain Owner — the primary account holder who can manage the subscription, invite users, and handle billing.
Go to https://login.illumina.com/login and click Sign Up.
Create an Illumina account with your email address, or sign in if you already have one.
Choose a subscription plan — see Subscription Plans below.
Select a region for your data. Contact Illumina Support if you need to change this later — the platform does not support cross-region data transfers.
Click Create domain. Your domain is ready within seconds.
After sign-up, invite team members from the Admin Console > Domain > User Management > + Invite.
Joining an Existing Domain
Follow these steps if a Domain Administrator has invited you to your organization's existing domain.
Open the invitation email and click Accept Invitation.
Sign in with your Illumina account, or create one using the same email address the invitation was sent to.
You are added to the domain and redirected to the platform home.
You do not choose or pay for a subscription when joining an existing domain. Your access is governed by your organization's plan and the permissions assigned by the Domain Administrator.
If your invitation link has expired, ask your Domain Administrator to re-send it from Admin > Domain > User Management > + Invite.
Subscription Plans
Two plans are available when creating a new domain.
Free Trial
Try the platform at no cost for 30 days. 100 BioInsight Credits included. No payment required.
Pay-As-You-Go (PAYG)
Full, ongoing access billed monthly based on usage. No fixed commitment.
Free Trial
The Free Trial lets you explore the platform at no cost. No payment information is required.
Duration
30 days from the day you sign up
BioInsight Credits
100 credits to use for analysis and storage
Storage
1 TB
Applications
Full access to BaseSpace Sequence Hub, BioInsight Platform Core, and Connected Multiomics
BioInsight Credits (BIC) are the platform's usage currency — consumed when you run analyses, store data, or transfer files. Your balance is shown in the platform header.
If you use up all 100 credits before your 30 days are up, new analyses and uploads will pause. You can still read and download your existing data. Upgrading to PAYG immediately restores full access.
After 30 days
When your trial ends, a 30-day grace period begins. During this time:
You can still read and download all your data
You cannot start new analyses or upload new files
You can upgrade to PAYG at any time to continue working
If you do not upgrade before the grace period ends, all your data will be permanently deleted. Download anything you want to keep before day 30 of the grace period.
BaseSpace Sequence Hub access is preserved indefinitely, even after your trial ends. You can continue uploading sequencing runs at no cost, regardless of your subscription status.
Pay-As-You-Go (PAYG)
The PAYG subscription gives you full, ongoing access to the platform. You pay at the end of each month based on what you actually used — no fixed fee, no long-term commitment.
Applications
Full access to BaseSpace Sequence Hub, BioInsight Platform Core, and Connected Multiomics
BioInsight Credits (BIC)
Usage currency. BIC are billed monthly.
Storage
Metered and billed monthly
Users
Invite your team
SSO / SAML
Included
At the end of each month, you receive an invoice for your total usage. If you prefer not to receive monthly invoices, you can prepurchase BIC in advance — those are drawn down first, and any remaining usage is invoiced at month-end. See Software Billing for more information.
Data stored on the platform continues to accrue storage charges even when you are not actively running jobs. Delete data you no longer need to keep costs down.
You can cancel your PAYG subscription at any time. Cancellation takes effect at the end of the current billing period, after which a retention window applies before permanent deletion.
Choosing a Plan
Cost
Free
Pay for what you use
Duration
30 days
Ongoing
BioInsight Credits (BIC)
100 included
Billed monthly
Payment required
No
Yes
Best for
Evaluating the platform
Production or ongoing work
Upgrading to PAYG
You can upgrade from the Free Trial to PAYG at any point — before, during, or after your trial. The trial subscription can be upgraded from the platform Applications view — an Upgrade button is shown at the top of the page.
Only the Domain Owner (the user who originally signed up) can initiate an upgrade.
All data, projects, and settings created during the trial are fully preserved. There is no migration step.
During the active trial
No interruption to work in progress.
After credits are exhausted
Upgrade to resume submitting new jobs and uploading data.
During the grace period
Upgrade to restore full access.
Frequently Asked Questions
Last updated
Was this helpful?