Accessible via the appplication menu, the audit log provides a history of user actions performed within the workgroup. The following details are captured per event:
Date - The date and time of the event
User - The user that triggered the event
Entity Type - The entity that the event affects
Event Name - The type of event performed
Description - Details on the event performed
The audit log can be filtered to return events based on the following criteria:
Date Range - Events that fall under a range of dates
User - Events that were triggered by a specific user
Event Name - Events matching the specified type
Entity Type and ID - Events where a specified entity id of entity type is involved (e.g. Case ID)
By clicking Export log above the event table, the events in the audit log table can be downloaded including any filters applied up to the latest 10,000 events.