Installation FAQs
How do I configure Partek Genomics Suite to use an external hard drive or an alternate internal hard drive (SSD)?
In Partek Genomics Suite:
Go to Edit > Preferences > File Locations
Set Temporary File Default Directory to a location on the alternate drive using Browse...
Click OK
Go to Tools > File Manager...
Set Default Library File Folder to a location on the alternate drive using Change...
Click OK
Using a fast SSD hard drive for the Temporary File and Library File folders will improve the performance of Partek Genomics Suite.
I receive a "Microsoft Visual C++2015 Redistributable Package failed" error message when trying to update Partek Genomics Suite to the latest version. What should I do?
Continue with the installation by selecting "Yes" and proceed through the remaining prompts.

Additional Assistance
If you need additional assistance, please visit our support page to submit a help ticket or find phone numbers for regional support.
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