Installation FAQs

How do I configure Partek Genomics Suite to use an external hard drive or an alternate internal hard drive (SSD)?

In Partek Genomics Suite:

  • Go to Edit > Preferences > File Locations

  • Set Temporary File Default Directory to a location on the alternate drive using Browse...

  • Click OK

  • Go to Tools > File Manager...

  • Set Default Library File Folder to a location on the alternate drive using Change...

  • Click OK

Using a fast SSD hard drive for the Temporary File and Library File folders will improve the performance of Partek Genomics Suite.

I receive a "Microsoft Visual C++2015 Redistributable Package failed" error message when trying to update Partek Genomics Suite to the latest version. What should I do?

Continue with the installation by selecting "Yes" and proceed through the remaining prompts.

Additional Assistance

If you need additional assistance, please visit our support page to submit a help ticket or find phone numbers for regional support.

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