# Illumina Knowledge Help [Illumina Knowledge](https://knowledge.illumina.com/) is a knowledge base which hosts a variety of articles related to sequencers, sample sheet, analysis and troubleshooting. See below for some relevant articles. #### Troubleshooting * [Troubleshooting Demultiplexing issues using onboard DRAGEN on the NextSeq 1000/2000](https://knowledge.illumina.com/software/on-instrument-analysis-software/software-on-instrument-analysis-software-reference_material-list/000003817) * [Troubleshooting Sample Sheet will not Load into MiSeq Control Software](https://knowledge.illumina.com/instrumentation/miseq/instrumentation-miseq-troubleshooting-list/000001455) * [Sample Sheet Import Errors on the NextSeq 1000/2000](https://knowledge.illumina.com/instrumentation/nextseq-1000-2000/instrumentation-nextseq-1000-2000-troubleshooting-list/000003521) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.connected.illumina.com/run-set-up/overview/resources/illumina-knowledge-help.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.