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Troubleshooting

Standalone DRAGEN Server - Troubleshooting

Failure Type
Actions

The output file directory contains information from previous analyses

If this issue is seen, specify a new target output folder and repeat analysis To prevent this issue: specify an empty directory before starting analysis

Multinode Gather

If the following error appears, check if the sample or pair ID was included multiple times during separate node analysis runs, before being gathered together. If the error exists, rerun one of the analyses without the duplicate and reattempt gathering. ERROR:Gather:Destination file ... already exists - check if the same sample ID is in multiple input folders

ICA Pipeline Troubleshooting

In addition to TSO 500 managed sample sheet validations, ICA managed TSO 500 errors include the following:

Error
Description

Failure type: ValueError: Could not find pipeline ID for app BCLConvert in sample sheet SampleSheet.csv

Action: Ensure StartsFromFastq field is in the [TSO500S_Settings] section, and it is not present in the [BCLConvert_Settings] Section. Refer to Sample Sheet Requirements for more information.

NovaSeq 6000Dx App Troubleshooting

Failure Type
Action Taken

Analysis is unable to start, hanging indefinitely after installing another app with incompatible DRAGEN version. For detailed scenario, see:

The following steps need to be executed by a user with root access to the server that is paired with the NovaSeq 6000Dx:

  1. Locate the DRAGEN .run file on the server

    1. The file should be under the following path with the following name pattern: /staging/data/install/dragen/illumina.drageninstaller@{dragen_version}/dragen-{dragen_version}..run, where dragen_version is the version of DRAGEN needed for the application

Same problem as above, but running an app using a lower version of DRAGEN (ie 2.6.0 using DRAGEN 3.10.17)

Same instructions as above

For example: /staging/data/install/dragen/[email protected]/dragen-3.10.19-11.multi.el8.x86_64.run

  • Execute the DRAGEN run file by typing the appropriate command into the server terminal similar to the following:

    1. "./{COMPLETE_RUN_FILE_PATH}/dragen-{dragen_version}..run

  • Navigate to the DRAGEN page from the IRM menu to see that the installed version of DRAGEN is as intended. If the version has not updated, navigate away from the DRAGEN page and then return to the DRAGEN page.

  • Analysis Launch with NovaSeq 6000Dx Application

    Analysis Pipeline Troubleshooting

    Failure Type
    Action

    One or more pipeline steps fail

    - Open the log file ./<AnalysisFolder>/Logs_Intermediates/pipeline_trace.txt. This log file displays each pipeline step run by the Nextflow workflow manager software. If a step fails, it is marked as FAILED. Each step generates log files that are stored in step-specific subfolders in the Logs_Intermediates folder. Review the log files in the relevant Logs_Intermediates folder for the step to identify potential sources of error. - Open the errors folder ./<AnalysisFolder>/errors. The workflow creates an error file, error_<NameOfFailedStep>.json, for each step that failed during analysis. For steps that fail per sample, there is a separately labeled file for each sample that failed each step error_<NameOfFailedStep>_<SampleIDIfRelevant>.json. These files contain the command and stdout and stderr from the step.

    One or more samples are missing results for one or more variant types

    Open the combined metrics output results file ./<AnalysisFolder>/Results/<PairId>/MetricsOutput.tsv. If a sample fails an analysis step, the Pair ID that contains the sample shows the failure under FAILED_STEPS in the Analysis Status section, and COMPLETED_ALL_STEPS shows as False. If available, review the individual log files for the failed steps under ./<AnalysisFolder>/Logs_Intermediates to identify potential sources of error.

    Single exon (single probe) genes are still reported in the CNV VCF file, but not the CNV TSV file

    No action needed; software is working as expected.

    For v2.6.1 and below, CNV events for genes with low probe coverage are not emitted to the Copy Number Variants section of our CombinedVariantOutput.tsv. However, you can still find these events in the cnv.vcf.gz.

    Due to the low probe coverage, accurate CNV calling has not been validated and as such they are emitted as REF These events are no longer included in the VCF starting in v2.6.2.

    Testing of cell lines, contrived samples and commercial controls does not return expected results

    Review recommendations for using these samples types .

    here

    Sample Sheet Troubleshooting

    hashtag
    General troubleshooting for a failed sample sheet:

    In DRAGEN TruSight Oncology 500 Analysis Software, the analysis fails if a sample sheet is invalid. If an invalid sample sheet in suspected, log files can help troubleshoot a failed analysis. Use the following steps to find the log file for the sample sheet:

    1. Navigate to the following location /<analysis_output>/Logs_Intermediates/SamplesheetValidation.

    2. Open the SamplesheetValidation-.log file

    3. Find a line with the following: SampleSheetValidationTask:NA:1 exited with return code 1 which has not been declared as a valid return code.

    4. Search for errors in the sample sheet validation log and compare with the guidelines and warnings in and the following tables.

    Failure Type
    Action

    hashtag
    Indexes included in Library Prep Kit:

    Assay
    Index Set ID

    hashtag
    Troubleshooting BCL issues

    Failure Type
    Action

    hashtag
    Troubleshooting FASTQs issues

    Failure Type
    Action

    Sample Sheet not found

    Verify that SampleSheet.csv is present at the top level of the run folder with the name "SampleSheet.csv". If the sample sheet is in a different location, supply the sample sheet using the --sampleSheet option

    Indexes are not valid for the sequencer and/or assay

    See Valid indexes for assay and instrument combinations for correct indexes for the sequencer and assay.

    Pair_ID is not unique

    Pair_ID column is required in the TSO500S_Data section of the sample sheet, which pairs at most one RNA and one DNA sample together for analysis. If the sample does not have a pair, use a unique pair ID for single samples.

    Sample Sheet is not in v2 format

    Verify that the format of the sample sheet is v2. v1 sample sheet is not compatible with DRAGEN TruSight Oncology 500 Analysis Software.

    Analysis does not run

    Verify the analysis starts from the run folder, and BCLs or FASTQs are in the correct locations as outlined in Starting From BCL Files and Starting From FASTQ Files respectively.

    TSO 500

    • UP1-UP16

    • CP1-CP16 (DNA Only)

    TSO 500 HT

    • UDP0001–UDP0192

    TSO 500 v2

    • UDP0001–UDP0384 (v3 index when applicable)

    Lane Column without Values

    Ensure that the column is completed. If lane is not applicable to the run, delete the column.

    Format of v2 sample sheet is incorrect

    Verify that the following sections and fields are present in the sample sheet and follow the individual rules in [BCLConvert_Settings] - SoftwareVersion - AdapterRead1 - AdapterRead2 - AdapterBehavior - MinimumTrimmedReadLength - MaskShortReads [BCLConvert_Data] - Sample_ID - index - index2 [TS0500S_Data] - Sample_ID - Index_ID - Sample_Type - Pair_ID - Sample Feature (Optional)

    HRD analysis is missing

    Verify that HRD is in the Sample Feature column in the sample sheet. Refer to for more information.

    Sample_ID and/or Sample_Type is not present

    Verify that the sample sheet has columns and values for Sample_ID and Sample_Type.

    Unique sample IDs

    Verify that the Sample_IDs are unique in the sample sheet.

    Format of v2 Sample Sheet is incorrect

    Verify that the following sections and fields are present in the sample sheet and follow the individual rules in Sample Sheet Requirements. [TS0500S_Data] - Sample_ID - Index_ID - Sample_Type - Pair_ID

    - Sample Feature (Optional) Verify when FASTQs were generated using the HRD add-kit (Not available in Japan), Sample Feature is added to those DNA Samples. Refer to for more information.

    Incorrect folder structure

    Verify that the FASTQ files are in the correct structure. Refer to for more information.

    Invalid FASTQ input files

    If the FASTQs are invalid, start TSO 500 analysis from BCL files.

    HRD analysis missing

    Make sure that HRD is in the correct column in the sample sheet.

    Sample Sheet Requirements
    Sample Sheet Requirements
    Sample Sheet Requirements
    Sample Sheet Requirements
    Starting From FASTQ Files