TeamViewer Instructions
Our support team can use TeamViewer which allows us to diagnose and fix problems without you being present.
You will need to install TeamViewer: download link.
TeamViewer will then generate a code and password that you will need to send to the email address: support@partek.com. This will allow us to fix the problem without you being present.
If there is a screenlock, you can either disable the screenlock or give us the screenlock password.
Open a terminal with the root user logged on.
Send us the teamviewer log-in (from #2) and Flow administrator login credentials
Additional Assistance
If you need additional assistance, please visit our support page to submit a help ticket or find phone numbers for regional support.
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