Troubleshooting iScan Integration

The firewall protects the iScan control computer by filtering incoming traffic to remove potential threats. The firewall is enabled by default to block all inbound connections. Keep the firewall enabled and allow outbound connections.

For the instrument to connect to BaseSpace Sequence Hub, you will need to add regional platform endpoints and instrument specific endpoints to the allow list on your firewall. Regional endpoints and further detail can be found in Security and Networking for Illumina instrument control computers.

The following table shows the applicable endpoints for the iScan.

EndpointCategoryPurpose

ica.illumina.com

Required

Send IDAT files to ICA

o.ss2.us

Required

Certificate authorization

ocsp.digicert.com

Required

Certificate authorization

ocsp.pki.goog/gsr2

Required

Certificate authorization

ocsp.rootca1.amazontrust.com

Required

Certificate authorization

ocsp.rootg2.amazontrust.com

Required

Certificate authorization

ocsp.sca1b.amazontrust.com

Required

Certificate authorization

fonts.gstatic.com

Required

Display fonts

fonts.googleapis.com

Recommended

Display fonts

cdn.walkme.com

Recommended

Telemetry

cdn3.userzoom.com

Recommended

Telemetry

dpm.demdex.net

Recommended

Telemetry

illuminainc.demdex.net

Recommended

Telemetry

illuminainc.tt.omtrdc.net

Recommended

Telemetry

smetrics.illumina.com

Recommended

Telemetry

google.com

Recommended

Telemetry

google-analytics.com

Recommended

Telemetry

stats.g.doubleclick.net

Recommended

Telemetry

illumina.com

Optional

Access Illumina support material

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