Software Release Notes
This page includes release notes for Account Management, which apply to all software products. For release notes related to a specific product, please refer to that product's documentation site.
2025 June 18
New Features and Enhancements
Connected Navigation Experience We’ve introduced a unified navigation experience across the platform. The new connected home header and local navigation menus are now available, making it easier to move between key sections based on your access.
SSO and Email Extension Configuration Domain administrators can now configure Single Sign-On (SSO) behavior more precisely. This includes the ability to claim corporate domains, enforce SSO login based on email domains, and manage an exclusion list for users who can still log in with a password.
Improved Order Registration Experience Multiple updates have been made to the software registration page (now called "Orders"), including clearer button labels, improved tooltips, and more intuitive text descriptions to guide users through the setup process.
Streamlined Order Assignment Assigning users to orders is now more efficient. We’ve removed unnecessary email notifications and simplified the assignment flow to reduce clutter and confusion.
Visual and Text Updates We’ve made several UI improvements including updated banner messages, clearer error messages, and more accessible layouts.
Fixed Issues
Login and Authentication
Resolved problems with expired or inactive accounts.
Addressed bugs affecting SSO login.
Added support for
+character in usernames.Fixed case sensitivity issues in email addresses during registration.
User Interface Fixes
Resolved a range of visual bugs and inconsistencies to reduce confusion and improve clarity.
Fixed icon colors, toast messages, and layout glitches introduced in recent updates.
Notification Improvements
Reduced unnecessary email alerts.
Ensured consistent and user-friendly messaging across different user actions.
2025 May 28
New Features and Enhancements
You can now select "DRAGEN GB License" as the Usage Type. When this option is selected, the "Measure By" dropdown allows you to view usage by either cost (iCredits) or quantity (gigabases).
Fixed Issues
Fixed an issue where the iCredit balance was not displayed in the Usage Explorer for inactive subscriptions. The balance will now always be shown, regardless of subscription status.
2025 May 20
New Features and Enhancements
Defaulted the cost unit to iCredits when no usage data is present.
Fixed Issues
Fixed an issue where the usage context switcher was occasionally not displayed.
Fixed an issue where the Product Dashboard was not displayed after logging in using the new login experience.
Fixed an issue that prevented users from logging in to Illumina cloud software from certain instruments.
2025 April 28
New Features and Enhancements
The Usage tab currently available in Admin Console was deprecated and replaced by the new Usage Explorer.
You can now access the Usage Explorer by clicking "Usage Explorer" in the Platform Home dropdown menu.
Removed the low/negative iCredit balance banners in favor of the new "Usage Explorer" view
Fixed Issues
Current Domain Owner can no longer remove themself from Domain Administrators
Updates to the Admin Console labels, errors, and tool tips
Fixed issue preventing registration of BaseSpace Professional subscriptions when users were logged with a user other than their public domain user.
2025 April 2
New Features and Enhancements
Domain admins can now assign and unassign users to subscriptions on the Platform Home Subscriptions page. This is useful for products that require specific users to be assigned to the subscription in order for someone to access the associated application.
Illumina registration emails now include order codes that users can share. These codes allow any user to self-assign to all pending order items in the Illumina Software Registration Portal.
The Illumina Software Registration Portal link is now accessible from the Product Dashboard top-right dropdown within any domain.
The number of users that can be assigned to pending order items in the Illumina Software Registration Portal has increased from 3 to 20.
You can no longer change domain and workgroup owners in the Software Registration Portal. This action is now available from Admin Console and Platform API.
Software subscriptions for the same product can now be registered to domains with overlapping start and end dates.
A single registration email which includes an order code will now be sent to the users that are automatically assigned to that order (such as the purchaser).
Added pagination for View Activity Log page.
You can no longer change the domain owner (i.e. the primary domain admin) from the Illumina Software Registration Portal. You must go to the Admin Console to update the domain owner. This is now consistent with how workgroup owners are managed.
Workgroup admins can now change workgroup owners in the Admin Console and updates are reflected in the Software Registration Portal.
Workgroup owners for BaseSpace Sequence Hub Professional workgroups can now be changed via the Admin Console, consistent with other domain workgroups.
You can no longer set the account unlock time from the Admin Console. It is now fixed at 30 minutes and can only be modified by contacting Illumina Support.
You can no longer add duplicate emails/email extensions to the "allowed emails" for a domain in Admin Console.
Added search box on Admin Console Workgroup Users and Admin pages
Provided more clarity in the error message displayed when an issue occurs while inviting a user to a workgroup.
Domain admins can now view all workgroups a domain user has access to.
You can now see a banner at the top of the Admin Console Usage tab to indicate page retirement on April 30.
Made updates to Admin Console UI and loading messages.
Fixed Issues
Fixed an edge-case where subscriptions involving apps containing a dot "." would not be processed by Subscription Service properly
Allow special characters in passwords for v1/v2 login
Allow special characters (e.g. "+" and "%") in Admin Console search patterns when included in usernames
Fixed an issue that caused users to be logged out immediately after login
Fixed a rare case where certain users could not be set as workgroup owner/workgroup admin due to email restrictions
Improved workgroup and domain search functionality
Fixed an issue that allowed deletion of system roles without a warning message
Fixed an issue that allowed user to update the workgroupID for a workgroup they are not a member of
Fixed an issue where domain users without allowed email address are unable to be set as a workgroup owner
Fixed Usage Explorer date range selector when using a non-US region in browser settings
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