How do I use developer tools to collect logs?
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Even though no software is perfect, our team prides itself on helping you troubleshoot issues when they do occur. Sometimes we need to understand the problem in the context of a customer's storage, internet service, and local security infrastructure. In these cases, we are unable to reproduce the bug locally. You can help us to help you by collecting the developer tool logs. Here are the steps to follow (example for Google Chrome):
Open the platform and go to View > Developer > Developer tools.
The tools will open on the right-hand side of your screen. There are 4 tabs across the top – Elements, Console, Sources, Network. Select Network.
Under Network, check the box next to Preserve log.
Work on a case/cases as you normally would.
When you experience the issue, please save the log. You can do this by hovering over the text and right clicking on any line. Then select “Save all as HAR with content” and share the file with us. We will begin troubleshooting right away.
