Security and Compliance

The platform adheres to guidelines established by international regulatory bodies for data security and privacy protection. The software is designed to comply with current data protection laws such as GDPR and HIPAA. To prevent breaches in data privacy, users should follow guidance and best practices regarding the storage of PHI as indicated below.

Overview of Security and Compliance Practices

• ISO 27001, ISO 27701, & ISO 13485

• Compliant with GDPR and HIPAA requirements

• Transport Layer Security (TLS 1.2) for web-based API communication security

• Data encrypted at rest using Advanced Encryption Standard (AES)-256

• Service Organization Controls 1/SSAE, 16/SSAE 3402

• Regularly scheduled penetration testing by a third-party security firm

• Periodic network scanning

• Granular role-based access allows tight regulation over who can access and interact with data within the platform

• Public Key Infrastructure (PKI) to provide digital signatures to track actions within the security architecture

• Audit logging actions on the objects within the platform are recorded

• Data policies mitigating risk from attachments that could contain malware

• System hosts (virtual instances) deployed as known fixed images

• Automated secure code scanning adhering to Open Web Application Security Project (OWASP) guidance

• Two-factor authentication available for Enterprise license users

• TX-RAMP level 2 certification: Texas Risk and Authorization Management Program

Our systems are synchronized using a Cloud Time Sync Service to ensure accurate timekeeping and consistent log timestamps.