Installation Status Messages

Connected Insights - Local software provides status messages during the installation process. These messages indicate that the installation has passed, failed, or has errors that prevent it from continuing. The detailed installer log is at /var/log/ici_installer.log.

Connected Insights - Local software Messages

The following messages are related to the installation of the Connected Insights - Local software:

• If the installation is successful, the following message displays: – Success: Illumina Connected Insights software installation is successful.

• If the installation fails, the following message displays with information on how to troubleshoot the installation issues: – Failed: Illumina Connected Insights software installation has failed, unable to start one or more services. Please visit troubleshooting section of the product documentation or contact service and support team.

• If errors occur before or during installation, the following messages display with information on how to resolve the errors: – Error: DRAGEN server v4 check failed. Please run this script on DRAGEN v4 server only. Installation is aborted. – Error: Unsupported Operating system. Oracle Linux 8 Operating System is required to install this Software. Installation is aborted. – Error: Memory space check failed. /staging on DRAGEN server v4 needs 200GB or more free space to install the Software. Installation is aborted.

License File Messages

The following messages are related to the installation of the Connected Insights - Local software license file:

• If the installation is successful, the following message displays: The license was installed successfully

• If the License installation fails, application displays appropriate error message with the reason for the failure: – If the License is corrupted or a unsupported .bin file is selected: The License file is Invalid – If the License has expired: The License file is expired – If License file is not intended for the current DRAGEN server v4: The license file in not intended for this DRAGEN server v4. – If the selected license file is a Quota License file instead of Setup: The License provided is a renewal License file. We could not find an existing License to renew. Please reach out to Illumina Customer Care to get a new license. – If the DRAGEN server v4 is not reachable via DNS or if the Illumina License Manager service is down: Unable to reach License Manager. Please make sure the License Manager Service is up and running.