Labeling a case

Version 33.0+:

With version 33.0 and later, you have the flexibility to manage Case labels at any time: create, add, or remove them directly in the Cases table.

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Versions older than 33.0:

The organization's custom Case labels must be assigned while creating a case, in the Case info screen of the Add new case flow.

The desired Case labels should be created prior to case creation by the organization's manager in the Organization settings.

Once a case is created, Case labels cannot be removed or added.